FAQs

Below are the most common Frequently Asked Pest Control Questions that our clients have asked. Please look through them and if you don’t see the answer to your question please don’t hesitate to call us!

What is your pest control service?

Our pest control service will solve any current pest issues within your home or business as well as prevent future infestations. Your service begins with a comprehensive Initial Service treatment and evaluation, and is followed up with regularly scheduled visits that include both inspections and targeted preventive treatments.

How frequently should my home be serviced?

That’s a good question – service frequency is tailored to meet your needs depending on the target pest and your property's surrounding environment and more. Homes surrounded by trees and shrubs, back up to wooded areas, or have a lot of activity that keeps doors open will require more frequent visits. Other homes may require fewer visits to achieve the same results.

What makes your service "Green"?

We follow an Integrated Pest Management (IPM) service model, which focuses on prevention methods as well as a more targeted application of higher quality, reduced toxicity products. We don't do one-size-fits-all pest control; we tailor each service to meet individual needs.

Do you use natural and/or organic pest control products?

We use a great combination of natural, botanical and mineral based products as well as cutting edge, synthetic biodegradable products that target specific pests. Three of the best natural insecticides we use include pyrethrin (derived from chrysanthemum flowers), diatomaceous earth (fossilized seashell particulates), and borates (a heavy duty salt).

Do I need to leave when you service?

Only if you want to. We primarily use no- or low-odor materials in and around homes and businesses. If you would feel more comfortable leaving, let us know how we can best accommodate your needs.

I'm pregnant or my child has a condition, can you still do a treatment?

Yes, we can still provide pest control services for you and your family. Most of our interior treatments are done with products that don't require you to leave the area. All of our pest control technicians are trained in the proper and safe use of pesticides for your protection.

Do we have to be home for our regular scheduled services?

No, the majority of our customers receive service while they are at work or away from home. Regular services are conducted on the exterior of your home. These services create a protective barrier, keeping pests from entering the structure.

Will the same technician be assigned to my property?

You will be assigned the same technician who will get to know you and your property. When your technician is sick or on vacation, you may occasionally have a different technician.

If I don't see any pests, can I skip a service?

The reason you haven’t seen any problems is because of our regular service.Remember, "when we do our best job there is nothing there for you to see". For us to maintain control, we must perform all of your services.

What happens if pests get inside after my service has started?

Your service is 100% guaranteed! Simply call the office and a representative will schedule an appointment to re-service the problem areas of your home at no charge.

I just had my outside service done, and it rained the next day. Do I need to have my house treated again?

No. As long as the materials had an opportunity to dry, which takes about 30 minutes, it will stay adhered to the surface it was applied to. While rain, sun and wind will all break down pesticides, they are designed to withstand the elements for up to 90 days. On most days when there is a chance of rain, we will use a granulated material instead of liquid sprays. The granules work in a similar fashion to fertilizers in that they are time released by rain and moisture.

What do I do if I'm not satisfied with my pest control service?

Communication is the key. If we don't hear from you, we assume that service is being performed to your satisfaction. If at any time you are unhappy with service results, please call and explain the problem so we can resolve the issue and serve you better in the future.

Our dog found a dead mouse in the yard. Should I be concerned with secondary poisoning because the mouse might have eaten from the rodent bait stations?

No. The materials we use to service around your home will not accumulate to dangerous levels inside a mouse or other rodent. In general, these pests require only a single feeding for control, which would not be enough to harm larger pets.

Mosquitoes are all over me and my family as soon as we go outside. What can be done for them?

We have a service program specifically targeted toward mosquitoes. This treatment program uses a fine mist application of microencapsulated materials to treat all of the foliage around your house and yard. This targeted application kills mosquitoes where they rest and hide during the day.

Do ants or termites have wings?

Actually both do. The winged versions of these pests are the reproductives that the colony sends out to try and start new colonies. It is important however to know if it is an ant or a termite. Winged ants are harmless and their presence means that there is a nest, usually outside the home, and they were attracted to a light inside. Termites if found inside, are an indication that a termite colony is probably feeding on your home and a treatment is needed.

My house is 10 years old, should I worry about termites?

Most homes in our area will develop termite activity between the ages of 8 and 15 years. While some may start early and others never have problems, most homes in this range will have termites at some point. You may start to see your neighbors having termite treatments done. While this will not send them your way, it will alert you that termites are moving into the neighborhood. It’s at this point that you want to keep your eyes open. Call us for a free inspection and info of what signs to look for in and around your home to determine if termites have moved in.

I have a brick/block home, why do I need to worry about termites?

Unless your home has steel studs and floor joists, you need to worry. Behind your walls are wood studs, beneath your feet are wood floors, and floor joists, around your windows and doors are wood frames. You are surrounded by wood even if it is not entirely visible. Termites can enter a home through a crack 1/64th of an inch. Once inside they will work discreetly to consume the wood and take it back to the nest.

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